Student Experience & Enrollment Specialist

CollegeSearch; Hinoba-an; On-site; PHP 240,000 - 420,000; Full time

Job summary

Zell Education is seeking a Customer Experience Executive to join our team in the Philippines. The role focuses on engaging with students and parents, resolving queries, and supporting enrollment processes to ensure a smooth educational experience.

The ideal candidate will be fluent in English, possess excellent communication skills, and be passionate about delivering top-notch customer service to our students and families.

Qualifications

• Fluent in spoken and written English.
• Strong communication and customer service orientation.

Responsibilities

• Engage with students and parents via multiple channels to address queries.
• Manage student enrollment documentation accurately and efficiently.
• Collaborate with academic team to address concerns and gather feedback.
• Conduct regular feedback surveys to gauge satisfaction and drive improvements.
• Coordinate with marketing to promote courses and events to existing and potential customers.
• Resolve complaints promptly, ensuring positive outcomes.
• Stay updated on industry trends to enhance the overall customer experience.

Skills

English proficiency

Customer service

Communication skills

Job description

Zell Education is seeking a Customer Experience Executive to join our team in the Philippines. The role focuses on engaging with students and parents, resolving queries, and supporting enrollment processes to ensure a smooth educational experience.

The ideal candidate will be fluent in English, possess excellent communication skills, and be passionate about delivering top-notch customer service to our students and families.