Service Center Team Lead: Customer-Centric Support

Centro Escolar University; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Centro Escolar University seeks a proactive inbound customer service professional to join a fast-paced service center in the Philippines. You will engage with callers, maintain accurate records, and uphold high service standards through teamwork and meticulous attention to detail.

The role emphasizes punctuality, receptive feedback, and the ability to learn retirement products and tax regulations while delivering top-quality support to customers.

Qualifications

• Demonstrate strong people skills and dependability.
• Punctual and reliable attendance.
• Receptiveness to detailed feedback and coaching.
• Proficiency with keyboard and Windows-based applications.
• Oral and written communication for fluent conversations.
• Ability to work well in teams and independently.
• Strong organization and prioritization abilities.
• Customer-focused mindset and service excellence.
• Willingness to learn retirement products and tax regulations.
• Successful completion of a 6-month scorecard.

Responsibilities

• Demonstrate strong people skills and dependability with punctual attendance.
• Be receptive to detailed and frequent performance feedback.
• Use proficiency with keyboard and Windows-based applications, including the Internet.
• Communicate fluently with callers using good oral and written skills.
• Excel in both team environments and independent work.
• Organize and prioritize tasks effectively.
• Think like the customer with a passion for delivering top-quality service.
• Learn various administrative PC systems and become familiar with retirement products and applicable tax regulations.
• Participate in constant monitoring, coaching, and development to improve the quality and consistency of service.
• Maintain awareness of commitment to service and application of the Company’s core values and beliefs.
• Operate and maintain customer-related information systems to required standards, ensuring accurate records and information access.

Skills

People skills

Punctuality

Feedback receptiveness

Windows & keyboard

Communication skills

Teamwork

Organization

Customer-focused

Retirement product knowledge

Scorecard completion

Job description

Centro Escolar University seeks a proactive inbound customer service professional to join a fast-paced service center in the Philippines. You will engage with callers, maintain accurate records, and uphold high service standards through teamwork and meticulous attention to detail.

The role emphasizes punctuality, receptive feedback, and the ability to learn retirement products and tax regulations while delivering top-quality support to customers.