Strategic Service Scheduler & Operations Coordinator

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Schneider Electric in Cavite, Philippines is seeking a Service Scheduling Coordinator to support North America Operations and coordinate with APC accounts across logistics, order fulfillment, and service delivery. You will manage open orders, obtain delivery dates, maintain relationships with service providers and sales personnel, and ensure accurate invoicing and data integrity in the CRM system.

The role requires a Bachelor's degree and at least 6 months in a related field, with

Qualifications

• Bachelor's/College degree in any field; minimum 6 months related experience.
• Motivated team player; able to work independently with minimal supervision.
• Ability to multi-task and operate in a fast-paced environment.
• Willing to work in Rosario, Cavite; graveyard/night shift.

Responsibilities

• Proactively manage open orders for APC accounts; coordinate logistics, order fulfillment and policies for on-time delivery and satisfaction.
• Use tools to retrieve information; field calls about backorders and obtain delivery dates from USC Service Parts, then inform customers.
• Develop and maintain professional relationships with Service Providers, Sales Personnel, Manufacturers Representatives, Vendors and Customers.
• Understand evolving product/service payments with NAM Dispatch Fees.
• Review and process each vendor/SP invoice in Oracle iProcurement per Sarbanes-Oxley.
• Discuss pricing, labor rates, travel and shipping with customers out of contract; pursue T&M and potential maintenance contracts.
• Maintain high data integrity in Siebel CRM; correct asset/customer data, serial numbers, entitlements, warranties.

Skills

Team player

Multi-tasking

Fast-paced environment

Night shift

Education

Bachelor's/College Degree

Job description

Schneider Electric in Cavite, Philippines is seeking a Service Scheduling Coordinator to support North America Operations and coordinate with APC accounts across logistics, order fulfillment, and service delivery. You will manage open orders, obtain delivery dates, maintain relationships with service providers and sales personnel, and ensure accurate invoicing and data integrity in the CRM system.

The role requires a Bachelor's degree and at least 6 months in a related field, with