Impactful Field Service Scheduler

Vertiv; Mandaluyong; On-site; PHP 350,000 - 500,000; Full time

Job summary

Vertiv in Manila, Philippines is seeking a proactive Scheduling & Service Coordination professional to organize daily field service scheduling and dispatching. You will ensure timely, accurate entries and liaise with customers to confirm appointments and changes.

Role requires attention to detail, solid communication skills, and the ability to manage multiple SLAs in a fast-paced environment. On-site position with opportunities for process improvement and cross-functional collaboration.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations or a related field.
• 1–3 years relevant experience in scheduling, coordination, customer service, or operations support.
• Strong attention to detail and data accuracy.
• Good communication skills (verbal and written).
• Experience with scheduling or service management systems preferred.

Responsibilities

• Support the scheduling and dispatching of field service engineers based on priority, availability, and SLAs.
• Book service works through phone and email coordination with customers.
• Ensure accurate and complete entry of job details into the system for engineering execution.
• Monitor daily scheduling queues and respond to new maintenance contracts and service repair requests.
• Update systems in real time to reflect appointment confirmations, changes, and completions.
• Run and review daily reports to capture new service requirements and ensure proper scheduling actions.
• Ensure all service documentation and job descriptions are complete and accurate.
• Review engineers’ service reports to ensure all PO line items are completed and charges align before moving orders to “Awaiting Billing.”
• Verify completeness of service details prior to handoff to billing to prevent delays or rework.
• Maintain high attention to detail to prevent scheduling conflicts, billing discrepancies, or data inaccuracies.
• Escalate discrepancies, documentation gaps, or operational issues to Senior Analysts or Supervisors in a timely manner.
• Act as first-level point of contact for scheduling-related enquiries.
• Coordinate with parts supply, technical teams, and sales when required to ensure readiness for service delivery.
• Provide timely updates to customers regarding booking confirmations and changes.
• Always maintain professional and service-oriented communication.

Skills

Scheduling

Coordination

Data accuracy

Communication

Fast-paced work

Education

Bachelor’s degree in Business/Engineering/Operations

MBA or equivalent

Tools

Scheduling systems

Job description

Vertiv in Manila, Philippines is seeking a proactive Scheduling & Service Coordination professional to organize daily field service scheduling and dispatching. You will ensure timely, accurate entries and liaise with customers to confirm appointments and changes.

Role requires attention to detail, solid communication skills, and the ability to manage multiple SLAs in a fast-paced environment. On-site position with opportunities for process improvement and cross-functional collaboration.