Service Scheduling & Dispatch Coordinator

Vertiv

Mandaluyong

On-site

PHP 300,000 - 480,000

Full time

3 days ago

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Job summary

Vertiv in Metro Manila is seeking a Scheduling Coordinator to support daily service coordination activities, ensuring timely and accurate scheduling/dispatching of field engineers. Working with the regional operations team, the role focuses on operational execution, data accuracy, customer coordination, and adherence to service delivery standards.

The position requires a Bachelor's degree in Business or related field, 1–3 years in scheduling or coordination, and comfort with phone/email

Qualifications

Bachelor’s degree in Business, Engineering, or related field.
MBA or equivalent is a plus.
1–3 years experience in scheduling, coordination, or operations support.
Experience with scheduling or service management systems preferred.

Responsibilities

Scheduling & service coordination to allocate field engineers based on priority and SLAs.
Book service works via phone and email with customers.
Enter and verify job details in the system for execution.
Monitor daily scheduling queues and respond to new maintenance contracts and service requests.
Update systems in real time for confirmations, changes and completions.
Review engineers’ service reports and ensure charges align before billing.