Night-Shift Service Scheduler for Global Operations

Schneider Electric; Cavite City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Schneider Electric in the Philippines is seeking a Service Scheduling Coordinator to support North America Operations. You will pro-actively manage open orders for Asco accounts, coordinate with Sales Inside/Outside, Project Coordination, and USC Parts to ensure on-time delivery and high customer satisfaction.

The role requires a Bachelor's degree, at least 6 months in a customer-facing role, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor's degree in any field.
• Minimum 6 months of customer-facing experience in a BPO or Shared Services setup.
• Demonstrated ability to work well in a team and independently.
• Ability to multi-task and prioritize in a fast-paced environment.
• Willingness to work in Rosario, Cavite and night shift.

Responsibilities

• Proactively managing open orders for Asco accounts; field inquiries on logistics, order fulfillment, and policies to facilitate on-time delivery and customer satisfaction.
• Fielding inbound/outbound calls regarding backorders and RMAs; coordinate with USC Service Parts for delivery dates and communicate to customers.
• Developing and maintaining professional relationships with Service Providers, Sales Personnel, Manufacturer Representatives, Vendors and Customers to ensure contractual obligations are met.
• Understanding and applying evolving product/service payments to outside vendors and partners as defined by NAM Dispatch Fees.
• Reviewing vendor or SP invoices for accuracy and entering each invoice into Oracle iProcurement (iProcurement) under Sarbanes-Oxley compliance.
• Engaging customers not under contract with Asco to discuss Time & Material pricing, labor, travel, and shipping, and pursuing maintenance contracts where appropriate
• Maintaining high information integrity in Siebel CRM, correcting inaccurate assets or customer data and updating entitlement/warranty on UPS commissioning.

Skills

Customer-facing experience

Team player

Multitasking

Fast-paced environment

Graveyard/night shift readiness

Education

Bachelor's/College Degree

Tools

Siebel CRM

Oracle iProcurement

Job description

Schneider Electric in the Philippines is seeking a Service Scheduling Coordinator to support North America Operations. You will pro-actively manage open orders for Asco accounts, coordinate with Sales Inside/Outside, Project Coordination, and USC Parts to ensure on-time delivery and high customer satisfaction.

The role requires a Bachelor's degree, at least 6 months in a customer-facing role, and the ability to multi-task in a fast-paced environment.