Strategic Partnerships Manager - Growth & Retention (Hybrid)

Wonder; Boston; Hybrid; PHP 6,090,000 - 7,613,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision plans

Paid time off

Paid parental leave

Discounted meals

Job summary

Wonder is seeking a Strategic Partner Manager for its SMB Merchant Network in Massachusetts. You will own a portfolio of strategic accounts, build relationships, drive retention and growth, and manage renewals. Strong English, knowledge of the restaurant sector, and CRM experience are essential.

You’ll collaborate with Sales, Marketing, and Product to tailor solutions and deliver data-driven guidance, with a hybrid office schedule and travel to meet partners as needed.

Qualifications

• Bachelor’s degree or equivalent experience; 4–6 years in account management.
• Experience selling to restaurant owners is a major plus.
• Strong computer skills and ability to quickly learn new software.
• Experience with Salesforce.com or similar CRM is a plus.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue.
• Serve as primary contact and internal advocate for your portfolio.
• Identify upsell, cross-sell, and renewal opportunities for partners.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions.
• Provide data-driven insights and guidance to optimize partner performance.
• Travel to meet top partners and attend key industry events.

Skills

Account management

Enterprise accounts

Restaurant industry experience

CRM (Salesforce)

Communication skills

Travel willingness

Education

Bachelor’s Degree or equivalent

High School/GED

Tools

Salesforce.com

MS Office

Google Workspace

Job description

Wonder is seeking a Strategic Partner Manager for its SMB Merchant Network in Massachusetts. You will own a portfolio of strategic accounts, build relationships, drive retention and growth, and manage renewals. Strong English, knowledge of the restaurant sector, and CRM experience are essential.

You’ll collaborate with Sales, Marketing, and Product to tailor solutions and deliver data-driven guidance, with a hybrid office schedule and travel to meet partners as needed.