Strategic Partnership Manager, SMB

Wonder; Boston; Hybrid; PHP 6,090,000 - 7,613,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision plans

Paid time off

Paid parental leave

Discounted meals

Job summary

Wonder is seeking a Strategic Partner Manager for its SMB Merchant Network in Massachusetts. You will own a portfolio of strategic accounts, build relationships, drive retention and growth, and manage renewals. Strong English, knowledge of the restaurant sector, and CRM experience are essential.

You’ll collaborate with Sales, Marketing, and Product to tailor solutions and deliver data-driven guidance, with a hybrid office schedule and travel to meet partners as needed.

Qualifications

• Bachelor’s degree or equivalent experience; 4–6 years in account management.
• Experience selling to restaurant owners is a major plus.
• Strong computer skills and ability to quickly learn new software.
• Experience with Salesforce.com or similar CRM is a plus.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue.
• Serve as primary contact and internal advocate for your portfolio.
• Identify upsell, cross-sell, and renewal opportunities for partners.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions.
• Provide data-driven insights and guidance to optimize partner performance.
• Travel to meet top partners and attend key industry events.

Skills

Account management

Enterprise accounts

Restaurant industry experience

CRM (Salesforce)

Communication skills

Travel willingness

Education

Bachelor’s Degree or equivalent

High School/GED

Tools

Salesforce.com

MS Office

Google Workspace

Job description

About the Opportunity

As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.

The Impact You Will Make

In this role, you will be the primary driver of success for our most strategic accounts. Your impact will be defined by your ability to:

• Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.
• Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized. It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times.
• Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.
• Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.
• Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance.
• Be prepared to travel to meet with top partners and attend key industry events.

What You Bring to the Table

Must be in the Boston, MA area. Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.

• Bachelor’s Degree or equivalent years of experience and High School degree/GED 4-6 years of account management or enterprise account management experience.
• Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
• Experience with Salesforce.com or similar CRM is a plus.
• Ability and desire to do whatever it takes to find solutions for merchants.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Confident making outbound dials on the phone.
• Willingness/ability to travel and speak to restaurants in person.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Employment Details

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

• Hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you. #LI-Hybrid
• We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

Salary

Massachusetts : $96,960 - $121,200 ($121,000 - $151,500 OTE Range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k).
• We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
• Eligibility, effective dates, and available plan options vary by employment classification and location.

Term of Employment

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

Equal Opportunity & Diversity Statement

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

Company Overview

Wonder is the mealtime platform built to feed every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every mealtime effortless. Through the Wonder app, customers can combine hundreds of dishes from exclusive, chef-developed concepts in a single order so everyone gets exactly what they’re craving. Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy®-winning media company Tastemade.

Together, we're united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt, and pepper. And we're just getting started.