Information Technology Services Officer - SM City Davao

SM Supermalls; Davao City; On-site; PHP 240,000 - 420,000; Full time

Job summary

SM Supermalls in Davao City seeks an Information Technology Services Officer to deliver L1 IT support, coordinate vendors, and maintain system documentation. The role focuses on implementing quality IT services to meet store and mall needs.

The candidate will assist in IT project activities, perform site surveys and testing, and pursue continuous learning to act as a SME in IT initiatives.

Qualifications

• 1-3 years of IT support experience preferred.
• Experience in coordinating IT services and documentation is a plus.
• Excellent communication skills and customer-oriented mindset required.

Responsibilities

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve issues and ensure IT compliance.
• Maintain accurate IT documentation and inventory of equipment, software, and reports.
• Support IT project implementation by coordinating requirements and testing.

Skills

L1 Support

Vendor Management

Troubleshooting

System Operations

Risk Mitigation

Project Management

Asset Management

Documentation

Communication

Job description

Information Technology Services Officer - SM City Davao SM City Davao, Davao City, Davao del Sur, Philippines 1 - 3 Years Probationary

Job Description

Group Company: Shopping Center Management Corporation

Hierarchy:End Point Support:

Position description: To provide support and administrative assistance in the implementation and management of quality IT services that meet the needs of the business.

Primary Responsibilities:

• Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues, manage warranties, and ensure IT compliance across operations.
• Maintain accurate IT documentation and inventory of equipment, software, and reports to support transparency and efficiency.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and system testing.
• Pursue continuous learning and development through targeted training and participation as a Subject Matter Expert in IT initiatives.

• Intermediate in Vendor Management, Technical Troubleshooting, System Operational Management, Risk Mitigation, Quantitative Analysis, Project Management, Process Optimization, Problem Solving, Legal & Regulatory Compliance, Knowledge Management, Infrastructure and Database Design, Infrastructure Management, IT System Integration, Data Management & Integrity, Complaint Management, Communication, Change Management, Asset Management
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Experience

1 - 3 Years

Employee Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.