Strategic Customer Success Manager for IR Insight (Hybrid)

Nasdaq, Inc; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Nasdaq, Inc. is seeking a Customer Success Manager in the Philippines to drive client outcomes, product adoption, and long-term value across a portfolio of accounts.

You will act as a trusted advisor for Nasdaq's IR Insight platform, building strong relationships and guiding clients to success. You will collaborate with Sales, Product, and Support to ensure seamless onboarding, proactive engagement, and periodic performance reviews, while managing multiple priorities in a dynamic, global

Qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or a related client‑facing role.
• Strong ability to build relationships and engage effectively at all levels of an organization.
• Excellent communication and presentation skills, with a clear and confident approach.
• Highly organized, with the ability to manage multiple priorities and remain composed under pressure.

Responsibilities

• Build and maintain strong relationships across client organizations, ensuring they fully adopt and benefit from IR Insight and related services.
• Serve as the primary point of escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
• Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
• Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
• Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.

Skills

Relationship building

Communication & presentation

Organizational skills

Client-facing experience

Education

Bachelor's degree or equivalent

Tools

IR Insight platform

Financial data platforms

Job description

Nasdaq, Inc. is seeking a Customer Success Manager in the Philippines to drive client outcomes, product adoption, and long-term value across a portfolio of accounts.

You will act as a trusted advisor for Nasdaq's IR Insight platform, building strong relationships and guiding clients to success. You will collaborate with Sales, Product, and Support to ensure seamless onboarding, proactive engagement, and periodic performance reviews, while managing multiple priorities in a dynamic, global