Customer Success Lead — Hybrid (PH) Drive Adoption

Nasdaq; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive rewards package

Job summary

Nasdaq is seeking a Customer Success Manager in the Philippines to guide a portfolio of accounts, champion product adoption of IR Insight, and drive long-term value. You will act as a trusted advisor, building strong relationships and ensuring client success from onboarding through renewal.

Reporting to the Customer Success Director, you’ll collaborate with Sales, Product, and Support to deliver proactive guidance, manage escalations, and identify opportunities for account growth in a hybrid

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years in customer success or related role.
• Strong ability to engage at all organizational levels.
• Excellent communication and presentation skills.
• Highly organized with multi-priority management.

Responsibilities

• Build and maintain relationships across client organizations.
• Serve as the primary escalation point for service issues.
• Partner with Account Management to manage at-risk accounts and growth opportunities.
• Provide proactive client experiences through engagement and reviews.
• Collaborate with Sales, Product, and Support to ensure seamless delivery.

Skills

Relationship building

Communication & presentation

Organizational skills

Client-facing experience

Education

Bachelor's degree or equivalent

Job description

Nasdaq is seeking a Customer Success Manager in the Philippines to guide a portfolio of accounts, champion product adoption of IR Insight, and drive long-term value. You will act as a trusted advisor, building strong relationships and ensuring client success from onboarding through renewal.

Reporting to the Customer Success Director, you’ll collaborate with Sales, Product, and Support to deliver proactive guidance, manage escalations, and identify opportunities for account growth in a hybrid