Client Success Manager, IR Insight Platform

Nasdaq; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Nasdaq is seeking a Customer Success Manager in the Philippines to drive client outcomes and product adoption for Nasdaq's IR Insight platform. You will serve as a trusted advisor, building strong relationships across client organizations and guiding adoption to maximize value.

You will collaborate with Sales, Product and Support teams, manage escalations, onboard new clients, and review performance to ensure retention and satisfaction in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or a related client-facing role.
• Strong ability to build relationships and engage effectively at all levels of an organization.
• Excellent communication and presentation skills, with a clear and confident approach.
• Highly organized, with the ability to manage multiple priorities and remain composed under pressure.

Responsibilities

• Build and maintain strong relationships across client organizations, ensuring they fully adopt and benefit from IR Insight and related services.
• Serve as the primary point of escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
• Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
• Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
• Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.

Skills

Relationship management

Communication

Organizational skills

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree or equivalent

Job description

Nasdaq is seeking a Customer Success Manager in the Philippines to drive client outcomes and product adoption for Nasdaq's IR Insight platform. You will serve as a trusted advisor, building strong relationships across client organizations and guiding adoption to maximize value.

You will collaborate with Sales, Product and Support teams, manage escalations, onboard new clients, and review performance to ensure retention and satisfaction in a hybrid work environment.