Customer Success Manager – IR Insight

NASDAQ; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Nasdaq, Inc. is seeking a Customer Success Manager in the Philippines to drive client outcomes and product adoption across a portfolio of accounts.

You will serve as a trusted advisor for Nasdaq's IR Insight platform, building strong relationships and ensuring clients realize value. You will own client engagements, coordinate with Sales, Product and Support, and act as the primary escalation point for service issues.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3–5 years in customer success, account management, or related client-facing role.
• Proven ability to build relationships and engage across levels of an organization.
• Excellent communication and presentation skills.
• Highly organized with ability to manage multiple priorities under pressure.
• Preferred: experience in financial services or investor relations.

Responsibilities

• Build and maintain strong relationships across client organizations to ensure adoption of Nasdaq's IR Insight platform and related services.
• Serve as the primary escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
• Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
• Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
• Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.

Skills

Relationship building

Communication skills

Presentation skills

Client facing

Organizational skills

Education

Bachelor's degree

Job description

As a Customer Success Manager reporting to Customer Success Director, you'll play a key role in driving client outcomes, product adoption, and long-term value across a portfolio of accounts. You'll serve as a trusted advisor — helping clients get the most from Nasdaq's IR Insight platform while building the strong relationships that keep partnerships thriving.You'll thrive in this role if you're client-focused, collaborative, and motivated by making a real difference for the organizations you support.Key ResponsibilitiesBuild and maintain strong relationships across client organizations, ensuring they fully adopt and benefit from IR Insight and related services.Serve as the primary point of escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.Required QualificationsBachelor's degree in a relevant field, or equivalent practical experience.3–5 years of experience in customer success, account management, or a related client-facing role.Strong ability to build relationships and engage effectively at all levels of an organization.Excellent communication and presentation skills, with a clear and confident approach.Highly organized, with the ability to manage multiple priorities and remain composed under pressure.Preferred QualificationsExperience in financial services, investor relations, or a related industry.Familiarity with corporate services or financial data platforms.Exposure to cross-functional collaboration in a global environment.This position will be located in the Philippines and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.Benefits & RewardsWe offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).For more information, visit Nasdaq Benefits & Rewards Career Page.Come as You AreNasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.