Hybrid Customer Success Manager: Drive Adoption & Growth

Nasdaq, Inc.; Pateros; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work environment (3 days in‑off

Benefits & Rewards program

Job summary

Nasdaq, Inc. in the Philippines is seeking a Customer Success Manager to drive client outcomes, product adoption, and long-term value across a portfolio of accounts.

You will be a trusted advisor for Nasdaq’s IR Insight platform, building strong relationships and delivering proactive engagement, performance reviews, and strategic guidance. This role offers a hybrid work arrangement with in-office days and collaboration across Sales, Product, and Support to ensure seamless, high-impact client

Qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or a related client-facing role.
• Strong ability to build relationships and engage effectively at all levels of an organization.
• Excellent communication and presentation skills, with a clear and confident approach.
• Highly organized, with the ability to manage multiple priorities and remain composed under pressure.

Responsibilities

• Build and maintain strong client relationships to drive adoption of Nasdaq's IR Insight platform.
• Serve as primary escalation point for service issues, coordinating with internal teams.
• Partner with Account Management to manage at-risk accounts and identify growth opportunities.
• Provide proactive client experience through regular engagement and performance reviews.
• Collaborate with Sales, Product, and Support to deliver seamless end-to-end client experiences.

Skills

Relationship building

Communication skills

Presentation skills

Time management

Client-facing

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Nasdaq, Inc. in the Philippines is seeking a Customer Success Manager to drive client outcomes, product adoption, and long-term value across a portfolio of accounts.

You will be a trusted advisor for Nasdaq’s IR Insight platform, building strong relationships and delivering proactive engagement, performance reviews, and strategic guidance. This role offers a hybrid work arrangement with in-office days and collaboration across Sales, Product, and Support to ensure seamless, high-impact client