Customer Success Manager IR Insight

Nasdaq; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Nasdaq is seeking a Customer Success Manager in the Philippines to drive client outcomes and product adoption for Nasdaq's IR Insight platform. You will serve as a trusted advisor, building strong relationships across client organizations and guiding adoption to maximize value.

You will collaborate with Sales, Product and Support teams, manage escalations, onboard new clients, and review performance to ensure retention and satisfaction in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or a related client-facing role.
• Strong ability to build relationships and engage effectively at all levels of an organization.
• Excellent communication and presentation skills, with a clear and confident approach.
• Highly organized, with the ability to manage multiple priorities and remain composed under pressure.

Responsibilities

• Build and maintain strong relationships across client organizations, ensuring they fully adopt and benefit from IR Insight and related services.
• Serve as the primary point of escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
• Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
• Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
• Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.

Skills

Relationship management

Communication

Organizational skills

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree or equivalent

Job description

Job Description:

As a Customer Success Manager reporting to Customer Success Director, you'll play a key role in driving client outcomes, product adoption, and long-term value across a portfolio of accounts. You'll serve as a trusted advisor — helping clients get the most from Nasdaq's IR Insight platform while building the strong relationships that keep partnerships thriving.

You'll thrive in this role if you're client-focused, collaborative, and motivated by making a real difference for the organizations you support.

Key Responsibilities

• Build and maintain strong relationships across client organizations, ensuring they fully adopt and benefit from IR Insight and related services.
• Serve as the primary point of escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
• Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
• Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
• Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.

Required Qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or a related client-facing role.
• Strong ability to build relationships and engage effectively at all levels of an organization.
• Excellent communication and presentation skills, with a clear and confident approach.
• Highly organized, with the ability to manage multiple priorities and remain composed under pressure.

Preferred Qualifications

• Experience in financial services, investor relations, or a related industry.
• Familiarity with corporate services or financial data platforms.
• Exposure to cross-functional collaboration in a global environment.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).

For more information, visit Nasdaq Benefits & Rewards Career Page.

This position will be located in the Philippines and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.