Customer Success Manager – IR Insight

Nasdaq; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive rewards package

Job summary

Nasdaq is seeking a Customer Success Manager in the Philippines to guide a portfolio of accounts, champion product adoption of IR Insight, and drive long-term value. You will act as a trusted advisor, building strong relationships and ensuring client success from onboarding through renewal.

Reporting to the Customer Success Director, you’ll collaborate with Sales, Product, and Support to deliver proactive guidance, manage escalations, and identify opportunities for account growth in a hybrid

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years in customer success or related role.
• Strong ability to engage at all organizational levels.
• Excellent communication and presentation skills.
• Highly organized with multi-priority management.

Responsibilities

• Build and maintain relationships across client organizations.
• Serve as the primary escalation point for service issues.
• Partner with Account Management to manage at-risk accounts and growth opportunities.
• Provide proactive client experiences through engagement and reviews.
• Collaborate with Sales, Product, and Support to ensure seamless delivery.

Skills

Relationship building

Communication & presentation

Organizational skills

Client-facing experience

Education

Bachelor's degree or equivalent

Job description

As a Customer Success Manager reporting to Customer Success Director, you'll play a key role in driving client outcomes, product adoption, and long-term value across a portfolio of accounts. You'll serve as a trusted advisor — helping clients get the most from Nasdaq's IR Insight platform while building the strong relationships that keep partnerships thriving.

You’ll thrive in this role if you’re client-focused, collaborative, and motivated by making a real difference for the organizations you support.

Key Responsibilities

• Build and maintain strong relationships across client organizations, ensuring they fully adopt and benefit from IR Insight and related services.
• Serve as the primary point of escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
• Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
• Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
• Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.

Required Qualifications

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or a related client-facing role.
• Strong ability to build relationships and engage effectively at all levels of an organization.
• Excellent communication and presentation skills, with a clear and confident approach.
• Highly organized, with the ability to manage multiple priorities and remain composed under pressure.

Preferred Qualifications

• Experience in financial services, investor relations, or a related industry.
• Familiarity with corporate services or financial data platforms.
• Exposure to cross-functional collaboration in a global environment.

This position will be located in the Philippines and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).

For more information, visit Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.