Customer Success Manager - Hybrid: Drive Adoption & Growth

Nasdaq, Inc; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Nasdaq, Inc. is seeking a Customer Success Manager in the Philippines to drive client outcomes and product adoption across a portfolio of accounts.

You will serve as a trusted advisor for Nasdaq's IR Insight platform, building strong relationships and ensuring clients realize value. You will own client engagements, coordinate with Sales, Product and Support, and act as the primary escalation point for service issues.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3–5 years in customer success, account management, or related client-facing role.
• Proven ability to build relationships and engage across levels of an organization.
• Excellent communication and presentation skills.
• Highly organized with ability to manage multiple priorities under pressure.
• Preferred: experience in financial services or investor relations.

Responsibilities

• Build and maintain strong relationships across client organizations to ensure adoption of Nasdaq's IR Insight platform and related services.
• Serve as the primary escalation for service issues, coordinating with internal teams to resolve challenges quickly and prevent recurrence.
• Partner with Account Management to manage at-risk accounts, onboard new clients, and identify opportunities for account growth.
• Provide a consistent and proactive client experience through regular engagement, strategic consultation, and performance reviews.
• Collaborate across Sales, Product, and Support teams to deliver a seamless, end-to-end client experience that drives retention and satisfaction.

Skills

Relationship building

Communication skills

Presentation skills

Client facing

Organizational skills

Education

Bachelor's degree

Job description

Nasdaq, Inc. is seeking a Customer Success Manager in the Philippines to drive client outcomes and product adoption across a portfolio of accounts.

You will serve as a trusted advisor for Nasdaq's IR Insight platform, building strong relationships and ensuring clients realize value. You will own client engagements, coordinate with Sales, Product and Support, and act as the primary escalation point for service issues.