Strategic BI & Analytics Leader

Ubiquity; Cagayan de Oro; Presencial; PHP 1.200.000 - 2.400.000; Tempo integral

Resumo da vaga

Ubiquity is hiring a Manager, BI who will own reporting, analytics and data integrity for an assigned client account. You’ll lead BI/MIS analysts, define KPI standards and deliver timely insights for Operations and client leadership.

You’ll build dashboards, automate pipelines, and drive data storytelling to inform strategic actions across programs. Strong SQL, Excel, and BI platform skills are essential.

Qualificações

• Minimum 6 years in BI, MIS or reporting analytics, with 3+ years in BPO/contact center.
• 2+ years of team leadership as supervisor/manager.
• Demonstrated KPI ownership and data governance.
• Experience presenting to senior leaders and clients.
• Strong project and deadline management across stakeholders.
• Knowledge of Banking Operations, FinTech or Customer Experience.

Responsabilidades

• Own end-to-end MIS/BI delivery: reports, dashboards, scorecards daily to quarterly.
• Maintain KPI dictionary with owners and sign-offs; ensure definition accuracy.
• Serve as primary BI/MIS contact for leadership and client reporting questions.
• Lead deep-dive performance analysis and present findings to executives.
• Coach and evaluate BI/MIS analysts; manage workload and priorities.
• Automate data pipelines and recurring reports; enforce data standards.
• Protect data security and support audits; maintain SOPs and docs.
• Build reusable templates, KPI frameworks, and onboarding playbooks.
• Scope new programs, set KPIs, and hand off with minimal disruption.

Conhecimentos

Advanced SQL

Advanced Excel/Google Sheets

Dashboards & reports

Data storytelling

KPI definitions & governance

Data automation

Project & priority management

ETL / data warehousing

Python / R (data work)

Looker / Power BI / Tableau

CMS/ACD/WFM/CRM/QA data sources

Team leadership

Formação

Bachelor's degree in Business, Information Systems, Computer Science, Data Science, Statistics, Industrial Engineering, or a related field

Ferramentas

Looker

Power BI

Tableau

Google Looker

SQL scripts (Apps Script, VBA)

Descrição da vaga

Ubiquity is hiring a Manager, BI who will own reporting, analytics and data integrity for an assigned client account. You’ll lead BI/MIS analysts, define KPI standards and deliver timely insights for Operations and client leadership.

You’ll build dashboards, automate pipelines, and drive data storytelling to inform strategic actions across programs. Strong SQL, Excel, and BI platform skills are essential.