BI & Analytics Manager: Lead Dashboards & Insights

Tap Growth ai; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Ubiquity is seeking a Manager, Business Intelligence to lead reporting, analytics and data integrity for an assigned client account. You’ll guide the BI/MIS analysts, ensure KPI definitions align with SOWs, and translate operational data into clear recommendations for Operations, Workforce Management, Quality and Training.

The role starts with one core account and scales to additional programs, building reusable standards, automation and documentation.

Qualifications

• Minimum 6 years in BI, MIS or reporting analytics, with 3+ years in BPO/Contact Center.
• 2+ years in people leadership as supervisor or manager.
• Strong SQL and Excel/Google Sheets skills.
• Experience building dashboards in Looker/Power BI/Tableau.
• Ability to extract/reconcile data from CMS/ACD, WFM, CRM and QA.
• Experience automating reports with SQL, scripts or workflows.

Responsibilities

• Own end-to-end MIS and BI delivery: reports, dashboards, scorecards on cadence.
• Lead deep-dive analyses to identify root causes and action plans.
• Coach and develop BI/MIS analysts, manage priorities and workload.
• Establish data standards, governance and reconciliation checks.
• Automate data pipelines and recurring reports; ensure data security.
• Develop reusable templates and onboarding playbooks for new programs.

Skills

Advanced SQL

Excel / Google Sheets

Data storytelling

Project & priority management

Data governance

KPI definitions

Problem solving

Education

Bachelor's degree in Business, Information Systems, Computer Science, Data Science, Statistics, Industrial Engineering

Tools

Google Looker

Power BI

Tableau

Apps Script

VBA

Python

R

Job description

Ubiquity is seeking a Manager, Business Intelligence to lead reporting, analytics and data integrity for an assigned client account. You’ll guide the BI/MIS analysts, ensure KPI definitions align with SOWs, and translate operational data into clear recommendations for Operations, Workforce Management, Quality and Training.

The role starts with one core account and scales to additional programs, building reusable standards, automation and documentation.