BI & MIS Lead: Insight-Driven Ops & Analytics

Ubiquity; Murcia; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Ubiquity is seeking a Manager, Business Intelligence to lead the BI/MIS function for our client accounts. You will own end-to-end MIS and BI delivery, maintain KPI definitions, and serve as the primary BI/MIS partner to operations and client teams.

You will lead a team of BI/MIS analysts, drive data-driven insights, and build scalable reporting standards. Strong SQL, dashboarding, and data governance skills are essential for success.

Qualifications

• At least 6 years in BI, MIS or reporting analytics, incl. 3+ years leading a team.
• Experience in a BPO or contact center environment.
• Advanced SQL and advanced Excel/Sheets.
• Proven dashboarding in Looker, Power BI or Tableau.
• Experience integrating data from CMS/ACD, WFM, CRM and QA.
• Strong data governance and KPI ownership.
• Ability to translate data into actionable insights.

Responsibilities

• Own end-to-end MIS and BI delivery for the account.
• Lead BI/MIS analysts and mentor the team.
• Develop reusable report templates and KPI frameworks.
• Ensure data quality, standards and SOP documentation.
• Present insights to senior leadership and client.

Skills

SQL

Excel/Sheets

Dashboarding

Looker

Power BI

Tableau

KPI Definitions

Data Governance

Team Leadership

Data Quality

ETL

Python/R

Data storytelling

WFM

CRM

QA

Education

Bachelor's degree in a relevant field

Tools

CMS/ACD

WFM

CRM

QA

Job description

Ubiquity is seeking a Manager, Business Intelligence to lead the BI/MIS function for our client accounts. You will own end-to-end MIS and BI delivery, maintain KPI definitions, and serve as the primary BI/MIS partner to operations and client teams.

You will lead a team of BI/MIS analysts, drive data-driven insights, and build scalable reporting standards. Strong SQL, dashboarding, and data governance skills are essential for success.