BI & MIS Leader: Data Insights & Automation

Tap Growth ai

Bacolod

Presencial

PHP 1.200.000 - 2.000.000

Tempo integral

Há 3 dias

Seja uma das primeiras pessoas a se candidatar

Receba uma resposta desta empresa empregadora

Seu currículo e carta de apresentação personalizados exatamente para o que estão contratando.

Passe pelos filtros ATS

Resumo da vaga

Ubiquity seeks a Manager, Business Intelligence to lead the BI/MIS analytics for a key client. You will own reporting, KPI definitions, and data integrity, guiding a team of BI/MIS analysts and partnering with operations, quality, and training.

The role emphasizes automation, data storytelling, and scalable reporting frameworks to drive performance insights. You will build dashboards, conduct deep-dive analyses, and present executive summaries to senior leaders, ensuring reports adhere to SOWs

Qualificações

6+ years in business intelligence, MIS or reporting analytics, with 3+ years in a BPO or contact center environment.
2+ years leading a team of analysts as supervisor/manager.
Experience building dashboards and reports in at least one BI platform.
Experience extracting data from CMS/ACD, WFM, CRM and QA.
Experience automating manual reporting using SQL, scripts or workflow tools.

Responsabilidades

Own end-to-end MIS and BI delivery for the assigned account: daily, weekly, monthly and quarterly reports, dashboards and scorecards.
Ensure KPI definitions and reporting align with SOW and client expectations.
Lead deep-dive analyses and present recommendations to senior leaders and the client.
Coach and develop BI/MIS analysts; manage priorities and workload.
Automate data pipelines and standardize reporting to reduce cycle time and errors.