BI & MIS Manager: Data-Driven Insights & Team Leadership

Tap Growth ai; Cagayan de Oro; Presencial; PHP 1.500.000 - 2.300.000; Tempo integral

Resumo da vaga

Ubiquity is seeking a Manager, Business Intelligence to own reporting, analytics and data integrity for assigned client accounts. You will lead BI/MIS analysts, drive KPI definitions, and turn operational data into actionable recommendations for Operations, WFM, Quality and Training.

The role expands to additional programs as the scope grows. You will lead end-to-end BI delivery, coach a team, automate data pipelines, and present insights to senior leaders and clients, ensuring high standards

Qualificações

• At least 6 years of experience in business intelligence, MIS or reporting analytics, with at least 3 years in a BPO or contact center environment.
• At least 2 years leading a team of analysts, as a supervisor or manager.
• Advanced SQL and advanced Excel / Google Sheets.
• Experience building dashboards and reports in Looker, Power BI or Tableau.
• Experience extracting and reconciling data from CMS/ACD, WFM, CRM and QA platforms, with strong contact center metrics.
• Track record of automating manual reporting using SQL, scripts or workflow tools.
• Experience owning KPI definitions and data governance so numbers match SOW/client definitions.
• Experience presenting analysis to senior leaders and clients.

Responsabilidades

• Own end-to-end MIS and BI delivery for the assigned account: reports, dashboards and scorecards on schedule.
• Maintain KPI definitions and a current KPI dictionary with owners and sign-offs.
• Serve as primary BI/MIS contact for leadership and client reporting questions.
• Lead deep-dive analyses to drive action plans and present business reviews.
• Surface trends, risks and opportunities for leadership.
• Lead, coach and evaluate the BI/MIS analysts; ensure coverage through cross-training.
• Raise standards in SQL, dashboarding and automation.
• Set data standards and automate data pipelines; protect data security and confidentiality.
• Maintain SOPs and version control; manage projects, timelines and budgets.
• Build reusable templates and onboarding playbooks for scalability.

Conhecimentos

Advanced SQL

Excel/Sheets

Power BI

Looker

Tableau

Dashboarding

Data governance

Team leadership

ETL basics

Python/R familiarity

Formação

Bachelor's degree in Business, Information Systems, Computer Science, Data Science, Statistics, Industrial Engineering, or a related field

Ferramentas

Apps Script

VBA

ETL / Data Warehousing

CMS/ACD/CRM

Descrição da vaga

Ubiquity is seeking a Manager, Business Intelligence to own reporting, analytics and data integrity for assigned client accounts. You will lead BI/MIS analysts, drive KPI definitions, and turn operational data into actionable recommendations for Operations, WFM, Quality and Training.

The role expands to additional programs as the scope grows. You will lead end-to-end BI delivery, coach a team, automate data pipelines, and present insights to senior leaders and clients, ensuring high standards