BI & MIS Leader: Analytics, Automation & Insights

Ubiquity; Bacolod; Presencial; PHP 1.200.000 - 2.000.000; Tempo integral

Resumo da vaga

Ubiquity is seeking a Manager, Business Intelligence to lead MIS/BI delivery for an assigned client, driving reports, dashboards and KPI governance. The role guides BI/MIS analysts, develops automation, and ensures data integrity across CMS/ACD, WFM and CRM systems.

You will translate operational data into actionable insights, present to senior leadership, and scale reporting across programs while maintaining security and compliance.

Qualificações

• Minimum 6 years in business intelligence, MIS or reporting analytics; 3+ years in BPO/contact center.

Responsabilidades

• Own end-to-end MIS and BI delivery for the assigned account: reports, dashboards, scorecards.
• Lead deep-dive analyses to identify root causes and propose action plans.
• Coach and evaluate BI/MIS analysts; build skills and succession plans.
• Set data standards, automate pipelines, and ensure data security and governance.

Conhecimentos

SQL

Dashboarding

Team leadership

Data governance

Data storytelling

ETL processes

Formação

Bachelor's degree in Business, Information Systems, CS, Data Science, Statistics, Industrial Engineering

Ferramentas

Looker

Power BI

Tableau

Google Sheets

Apps Script

Descrição da vaga

Ubiquity is seeking a Manager, Business Intelligence to lead MIS/BI delivery for an assigned client, driving reports, dashboards and KPI governance. The role guides BI/MIS analysts, develops automation, and ensures data integrity across CMS/ACD, WFM and CRM systems.

You will translate operational data into actionable insights, present to senior leadership, and scale reporting across programs while maintaining security and compliance.