BI/MIS Manager: Lead Analytics & Automation

Ubiquity; Philippines; Presencial; PHP 1.100.000 - 2.600.000; Tempo integral

Resumo da vaga

Ubiquity is seeking a Manager, Business Intelligence to lead our BI/MIS analytics for client accounts, delivering accurate reports, dashboards and performance insights. You will guide a team of BI analysts, enforce KPI definitions per SOW, and turn operational data into actionable recommendations for Operations, Workforce Management, Quality, and Training.

You will drive data quality, automation and governance initiatives, build scalable reporting templates, and partner with IT to streamline

Qualificações

• 6+ years in BI/MIS or reporting analytics, with 3+ years in a BPO/contact center
• 2+ years leading a team of analysts
• Proven ability to build dashboards and reports in Looker/Power BI or Tableau
• Experience with CMS/ACD, WFM, CRM and QA data sources; strong contact center metrics like AHT, SLA, CSAT

Responsabilidades

• Oversee end-to-end MIS and BI delivery: daily, weekly, monthly, quarterly reports, dashboards and scorecards
• Lead deep-dive performance analyses and present to senior leaders with data storytelling
• Coach and evaluate BI/MIS analysts; ensure coverage and cross-training
• Set data standards, automate data pipelines and reports, and uphold data governance
• Build reusable report templates and KPI frameworks for scalability; manage multiple programs

Conhecimentos

Advanced SQL

Excel/Google Sheets

Dashboard development

Data governance

Project management

Team leadership

ETL concepts

Python/R for data work

Formação

Bachelor's degree in Business, Information Systems, Computer Science, Data Science, Statistics, Industrial Engineering

Ferramentas

Looker

Power BI

Tableau

Descrição da vaga

Ubiquity is seeking a Manager, Business Intelligence to lead our BI/MIS analytics for client accounts, delivering accurate reports, dashboards and performance insights. You will guide a team of BI analysts, enforce KPI definitions per SOW, and turn operational data into actionable recommendations for Operations, Workforce Management, Quality, and Training.

You will drive data quality, automation and governance initiatives, build scalable reporting templates, and partner with IT to streamline