BI & MIS Manager: Data-Driven Insights Leader

Tap Growth ai; Bacolod; Presencial; PHP 1.200.000 - 2.000.000; Tempo integral

Resumo da vaga

Ubiquity is hiring a Manager, Business Intelligence to own reporting, analytics and data integrity for a key client account. You will lead the BI/MIS team, ensure KPI definitions align with SOW, and translate operational data into actionable recommendations for Operations, Workforce Management, Quality and Training.

You will present findings to senior leaders, build scalable automation, and drive standardization across programs.

Qualificações

• At least 6 years in BI, MIS or reporting analytics, with 3+ years in a BPO or contact center.
• Experience leading a team of analysts (supervisor or manager) for 2+ years.
• Hands-on experience building dashboards in at least one BI platform (Looker, Power BI or Tableau).
• Experience extracting data from CMS/ACD, WFM, CRM and QA with contact center metrics.
• Automating manual reporting using SQL, Apps Script, VBA or workflow tools.
• Own KPI definitions and data governance to ensure reports align with SOW.

Responsabilidades

• Own end-to-end MIS and BI delivery for the assigned account: reports, dashboards and scorecards.
• Maintain KPI dictionary with definitions, owners and sign-offs.
• Serve as primary BI/MIS contact for leadership and client reporting.
• Lead deep-dive analyses to find root causes and drive actions.
• Prepare business reviews and executive summaries for senior leaders.
• Surface trends, risks and opportunities early.
• Lead, coach and evaluate the BI/MIS analysts.
• Ensure cross-training and backups for critical reports.
• Raise standards in SQL, dashboarding and automation.
• Set data standards and reconciliation checks across source systems.
• Automate data pipelines and recurring reports; protect data security.
• Maintain SOPs and version control for reporting processes.
• Build reusable report templates and KPI frameworks for new programs.
• Define scope and KPIs for additional programs; manage timelines and budgets.

Conhecimentos

Advanced SQL

Excel / Sheets

BI dashboards

Data storytelling

KPI definitions

Project management

Leadership

Data governance

Formação

Bachelor's degree in Business, Information Systems, Computer Science, Data Science, Statistics, Industrial Engineering, or a related field

Ferramentas

Looker

Power BI

Tableau

Descrição da vaga

Ubiquity is hiring a Manager, Business Intelligence to own reporting, analytics and data integrity for a key client account. You will lead the BI/MIS team, ensure KPI definitions align with SOW, and translate operational data into actionable recommendations for Operations, Workforce Management, Quality and Training.

You will present findings to senior leaders, build scalable automation, and drive standardization across programs.