Strategic Accounts Advisor: Growth & Support

cnx; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

cnx seeks a Customer Care Expert for Talent Connect - Specialized Accounts 2026 to support production teams with offline processing. The role emphasizes internal coordination and delivering high-quality service without direct customer interaction.

The position requires 1+ year in BPO or similar settings, strong English communication, and solid IT and MS Office skills. Shift schedules apply at the Quezon City account location.

Qualifications

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries).
• Demonstrates Business Communication Skills (Verbal and Written English).
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner.
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies).
• Industry Standard Certifications are Preferred but Not Required (Technical Positions).
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location.
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

Responsibilities

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Skills

Business communication skills

Customer service skills

Basic IT knowledge

MS Office proficiency

Tools

Microsoft Office

Job description

cnx seeks a Customer Care Expert for Talent Connect - Specialized Accounts 2026 to support production teams with offline processing. The role emphasizes internal coordination and delivering high-quality service without direct customer interaction.

The position requires 1+ year in BPO or similar settings, strong English communication, and solid IT and MS Office skills. Shift schedules apply at the Quezon City account location.