Customer Care Expert - Specialized Accounts 2026

Concentrix Philippines; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Care Expert - Specialized Accounts 2026 to support production teams and drive operational excellence. The role focuses on internal processes, providing knowledge and strategic inputs to improve client and business-owner growth opportunities.

The incumbent will liaise with support teams to implement standards aligned with SLAs, delivering top-tier services and contributing to continuous improvement across functions.

Qualifications

• At least one (1) year of related working experience in BPO or similar industries.
• Demonstrates business communication skills (verbal and written English).
• Excellent customer service skills with professional client interaction.
• Basic technical knowledge to understand and articulate technical concepts (IT).
• Industry-standard certifications are preferred but not required (technical positions).
• Amenable to shifting schedules and assigned in the account location.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).

Responsibilities

• Engage with clients and business owners across different communication platforms.
• Serve as knowledge source and contribute to new business strategies.
• Address customer needs in service, technical support, sales, and other B2B functions.
• Conduct research and analysis to provide proper resolution and quality service.
• Coordinate with internal/external departments to maximize resources and grow client interactions.
• Perform other related functions as needed.

Skills

Communication skills

Customer service

Verbal & written English

Technical concepts

Tools

Outlook

Excel

Word

Job description

Job Title: Customer Care Expert - Specialized Accounts 2026

Job Description

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary: The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities:

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications:

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

#LI-DNI

Location: PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type: Full time

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Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.