Customer Care Expert - Specialized Accounts 2026

Concentrix; Quezon City; In loco; PHP 312.000 - 469.000; Tempo pieno

Descrizione del lavoro

Concentrix is seeking a Customer Care Expert for Specialized Accounts to support our clients with professional service delivery. The role focuses on maintaining quality interactions, applying process standards, and partnering with internal teams to drive growth opportunities.

The ideal candidate has at least 1 year in a BPO, strong English communication, basic IT knowledge, and flexibility for shifting schedules at the Quezon City site.

Competenze

• At least 1 year of related experience in BPO or similar industries.
• Strong verbal and written English communication skills.
• Ability to engage professionally with clients and business owners.
• Basic understanding of IT concepts and ability to articulate technical ideas.
• Willingness to work on shifting schedules at the Quezon City account.

Mansioni

• Engage with clients and business owners across multiple platforms.
• Serve as knowledge source for existing processes and contribute to new strategies.
• Address customer needs in service, technical support, and related functions.
• Research and analyze issues to provide proper resolution and maintain service quality.
• Coordinate with internal/external departments to maximize resources and growth opportunities.

Conoscenze

Customer service

Verbal English

Written English

Research and problem analysis

Microsoft Office

Strumenti

Outlook

Excel

Word

Descrizione del lavoro

Job Title: Customer Care Expert - Specialized Accounts 2026

Job Description The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly. Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.

Job Summary:

The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.

Essential Duties and Responsibilities:

• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs

Minimum Hiring Qualifications:

• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)

Location:

#LI-DNI Location: PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.