Strategic Client Care Specialist

Concentrix Philippines; Quezon City; On-site; PHP 290,000 - 402,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Care Expert - Specialized Accounts 2026 to support production teams and drive operational excellence. The role focuses on internal processes, providing knowledge and strategic inputs to improve client and business-owner growth opportunities.

The incumbent will liaise with support teams to implement standards aligned with SLAs, delivering top-tier services and contributing to continuous improvement across functions.

Qualifications

• At least one (1) year of related working experience in BPO or similar industries.
• Demonstrates business communication skills (verbal and written English).
• Excellent customer service skills with professional client interaction.
• Basic technical knowledge to understand and articulate technical concepts (IT).
• Industry-standard certifications are preferred but not required (technical positions).
• Amenable to shifting schedules and assigned in the account location.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).

Responsibilities

• Engage with clients and business owners across different communication platforms.
• Serve as knowledge source and contribute to new business strategies.
• Address customer needs in service, technical support, sales, and other B2B functions.
• Conduct research and analysis to provide proper resolution and quality service.
• Coordinate with internal/external departments to maximize resources and grow client interactions.
• Perform other related functions as needed.

Skills

Communication skills

Customer service

Verbal & written English

Technical concepts

Tools

Outlook

Excel

Word

Job description

Concentrix Philippines is seeking a Customer Care Expert - Specialized Accounts 2026 to support production teams and drive operational excellence. The role focuses on internal processes, providing knowledge and strategic inputs to improve client and business-owner growth opportunities.

The incumbent will liaise with support teams to implement standards aligned with SLAs, delivering top-tier services and contributing to continuous improvement across functions.