START THIS OCTOBER | Customer Service | Online Shopping | Palayan

Sutherland; Palayan; On-site; PHP 234,000 - 335,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependents

Flexible scheduling

Performance incentives

World-class virtual support

Career development & advancement

Job summary

Sutherland is hiring a Customer Service Associate for our Online Shopping & E-Commerce account in Palayan. You will handle order-related inquiries, support returns and refunds, and help customers change or cancel orders to ensure a seamless shopping experience.

You should have strong English communication, basic computer literacy, and hands-on experience with AI tools like ChatGPT. We value problem-solving, reliability, and customer-centric service.

Qualifications

• 2 years of college completed or high school graduate with relevant experience
• Excellent English written and verbal communication
• Working knowledge of computers
• Strong customer service and problem-solving skills
• Hands-on experience using AI tools such as ChatGPT

Responsibilities

• Handle order-related inquiries for online shopping and ecommerce
• Assist with returns, refunds, and processing
• Guide customers to change or cancel orders as needed
• Maintain productivity and quality metrics
• Adhere to company values and program guidelines

Skills

Customer service

English (written/verbal)

Computers

Problem solving

AI tools

Education

Two years college

High school diploma + experience

Tools

ChatGPT

Job description

As a Customer Service Associate for our Online Shopping & E-Commerce account in Palayan, and you'll be handling order-related inquiries. You'll assist customers with return or refund issues, guide them through the process of returning items, and help them change or cancel their orders as needed. Your support will ensure a seamless shopping experience for our customers, enhancing their trust in our services.

What you’ll bring to the table:

• Maintain strong operational knowledge of products and services, prices, marketing, and promotional events;
• Provide clear and professional answers to various questions regarding customers’ order issues;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals

You’ll be a great match if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge of computers
• Good customer service and problem-solving skills
• Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.