START ASAP | Customer Service Associate | Online Shopping & E-Commerce | Clark

Sutherland Philippines; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

Flexible scheduling

Performance incentives

Job summary

A leading customer service firm in Pampanga is seeking a Customer Service Associate for their Online Shopping & E-Commerce account. You will handle customer queries, resolve order issues, and ensure customers receive timely support. Ideal candidates should have at least 2 years of college education, excellent English communication skills, and experience with AI tools. Benefits include paid training, health benefits, and career development opportunities.

Qualifications

• Assist customers in setting up and troubleshooting devices.
• Address customer queries via phone, email, and web chat.
• Identify customer needs, research issues, and provide solutions.
• Maintain expertise in products and services.

Responsibilities

• Handle problems with orders, tracking missing items, and resolving refunds.

Skills

Excellent English written and verbal communication skills

Good customer service skills

Problem-solving skills

Working knowledge of computers

Hands-on experience using AI tools

Education

Finished at least 2 years in college

Job description

As a Customer Service Associate for our Online Shopping & E-Commerce account in Clark, and you'll be handling problems with orders, tracking down missing items, and resolving return or refund issues. Your quick thinking and customer-first approach will ensure that every shopper receives the support they need, exactly when they need it.

What you’ll bring to the table:

• Assist customers in setting up and troubleshooting their devices
• Address customer queries via phone, email, and web chat using the business services system
• Identify customer needs, clarify technical information, research issues, and provide solutions
• Maintain expertise in products, services, wireless mesh networking solutions, soft skills, and email etiquette when responding to customer requests on the website

You’re the perfect fit if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge of computers
• Good customer service and problem-solving skills
• Hands‑on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World‑class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.