Customer Service Associate | Travel Account | 1 year BPO experience | Taguig

Sutherland; Taguig; Sur place; PHP 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Incentives

Résumé du poste

Sutherland is hiring a Customer Service Associate for a Premium Travel Account based in Taguig, Philippines. In this role you will handle travel-related inquiries, manage date changes, cancellations, refunds, and lodging concerns to ensure a smooth customer experience.

Requirements include at least 1 year of BPO experience, strong English communication skills, and basic computer literacy. The program offers paid training, time off, health benefits, and flexible scheduling.

Qualifications

• At least 1 year BPO experience.
• Sales, Outbound Sales or Travel experiences are preferred.
• Excellent English written and verbal communication skills.
• Working knowledge on computers.

Responsabilités

• Provide clear and professional answers to various questions regarding Travel inquiries;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.

Connaissances

BPO experience

Sales experience

Travel experience

Excellent English

Computer literacy

Description du poste

What’s the day-to-day vibe like in this role?

As a Customer Service Associate for our Premium Travel Account in Taguig, you'll be managing change requests for stay dates, handling cancellation requests, addressing billing and refund inquiries, and resolving lodging complaints. Your expertise will help ensure our customers have a smooth and enjoyable travel experience.

What you’ll bring to the table:

• Provide clear and professional answers to various questions regarding Travel inquiries;

• Meet all productivity and quality requirements and guidelines;

• Model and work by the company's core values; and

• Achieve and maintain required metrics and goals.

You’re the perfect fit if you have:

• At least 1 year BPO experience

• Sales, Outbound Sales or Travel experiences are preferred

• Excellent English written and verbal communication skills

• Working knowledge on computers

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training

• Paid time off

• Vision, dental, and health benefits

• HMO + Dependent

• Flexible scheduling based on program needs

• Performance incentives on selected programs

• World-class virtual support

• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.