Start this March | Customer Service Associate | Financial Campaign | Clark

Sutherland Philippines; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Performance incentives

Job summary

A leading customer service provider in the Philippines is seeking a Customer Service Associate for their Financial Campaign based in Clark, Pampanga. The role involves assisting customers with account concerns, guiding them on payment options, and ensuring compliance with regulatory standards. Candidates should have at least a High School diploma and 6 months of BPO experience. Perks include paid training, health benefits, and flexible scheduling.

Qualifications

• At least a High School graduate.
• Minimum of 6 months BPO experience.
• Experience with AI tools like ChatGPT.
• Willingness to work overtime per shift schedules.

Responsibilities

• Assist customers by addressing account concerns and disputes.
• Guide customers on payment options.
• Document all actions taken during each customer transaction.
• Adapt to changes in processes or product updates and participate in trainings.

Skills

Excellent verbal communication

Excellent written communication

Hands-on experience using AI tools

AI tools (ChatGPT)

Education

High School graduate

Tools

ChatGPT

Job description

Start this March | Customer Service Associate | Financial Campaign | Clark

Sutherland Philippines

Job Description

As a Customer Service Associate for our Account Services team, you’ll assist customers by addressing account concerns and disputes, guiding them on payment options, and ensuring accurate resolution of account and credit‑related issues while maintaining excellent service and compliance standards.

How You’ll Make an Impact:

• Provide excellent customer service to customers by phone, addressing concerns or disputes regarding services offered. Explain account delinquency, collect required payments, and communicate the benefits of keeping the account current.
• Deliver accurate resolutions regarding customer account problems, credit terms, and payments.
• Work with customers on payment options and plans, and appropriately elevate any disputes raised.
• Transfer calls to necessary groups as required by law.
• Comply with all regulatory requirements as mandated by federal law in the US.
• Accurately document all actions taken during each customer transaction.
• Be willing to work overtime as needed to meet service level requirements.
• Adhere to the provided shift schedule.
• Participate in team meetings, refresher trainings, seminars, and other program‑related events.
• Possess sufficient computer skills to provide basic troubleshooting workarounds to subscribers.
• Be receptive to coaching from Managers, Supervisors, Trainers, QA personnel, CAs, SMEs, and CCODs.
• Adapt easily to changes in processes, services, or product updates.

You’ll be a great match if you have:

• At least a High School graduate.
• Minimum of 6 months BPO experience.
• Excellent verbal and written communication skills.
• Hands‑on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training.
• Paid time off.
• Vision, dental, and health benefits.
• Flexible scheduling based on program needs.
• Performance incentives on selected programs.

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

Employee Recognition and Rewards

13th Month Pay

Insurance Health & Wellness

Health Care On-Site, Life Insurance, HMO

Professional Development

Professional Development

Working Location

2F Two West Aeropark, Sutherland Global Services. 2nd Floor, Two West Aeropark, Global Gateway Clark CSEZ, Clark Freeport, Zone, 2023 Pampanga, Philippines

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