Customer Service Representative | Travel Booking & Support | Ilocos

Sutherland Philippines; Ilocos Norte; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

World-class virtual support

Career development opportunities

Job summary

A leading customer service provider in Ilocos Norte is seeking a Customer Service Associate for their Travel Booking & Support Program. The ideal candidate will handle changes, cancellations, and various customer inquiries to ensure a seamless travel experience. You must possess excellent English communication skills and ideally have some sales or travel experience. This role offers flexible scheduling and comprehensive benefits, including paid training and health coverage.

Qualifications

• Finished at least 2 years in college or high school graduate with relevant work experience.
• Sales, outbound sales, or travel experiences preferred.
• Excellent communication skills are a must.

Responsibilities

• Manage stay date changes, cancellations, billing inquiries, refunds, and lodging complaints.
• Provide clear and professional answers to travel inquiries.
• Meet all productivity and quality requirements.

Skills

Excellent English written and verbal communication skills

Sales experience

Outbound sales experience

Working knowledge of computers

Education

Finished at least 2 years in college

Job description

As a Customer Service Associate for our Travel Booking & Support Program in Ilocos, you'll manage stay date changes, cancellations, billing inquiries, refunds, and lodging complaints to ensure a smooth and seamless travel experience for our customers.

What you’ll bring to the table:

• Provide clear and professional answers to Travel inquiries
• Meet all productivity and quality requirements
• Uphold company values in daily work
• Achieve and maintain metrics and goals

You’re the perfect fit if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Sales, Outbound Sales or Travel experiences are preferred
• Excellent English written and verbal communication skills
• Working knowledge on computers

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World‑class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.