IMMEDIATE HIRING | Customer Service Representative | Online Shopping | Palayan

Sutherland; Palayan; On-site; PHP 223,000 - 357,000; Full time

Job summary

Sutherland in Palayan is seeking a Customer Service Associate for our Online Shopping & E-Commerce account. You will help customers navigate order-related concerns and provide assistance throughout their shopping journey, ensuring a smooth and positive experience.

You will handle questions about orders, returns, refunds, and changes, while upholding the company’s values and performance targets. Excellent English communication and basic digital skills are required, and familiarity with AI tools

Qualifications

• At least 2 years of college education, or High School Graduate with relevant work experience.
• Strong written and verbal English communication skills.
• Working knowledge of computers and basic digital tools.
• Good customer service skills combined with effective problem-solving abilities.
• Hands-on experience with AI tools such as ChatGPT, along with sound judgment when reviewing and validating AI-generated information.

Responsibilities

• Stay up to date on product and service information, pricing, marketing initiatives, and promotional activities.
• Address customer questions and provide clear, accurate, and professional information regarding order-related concerns.
• Consistently meet established productivity, quality, and operational standards.
• Demonstrate the company’s core values in your day-to-day interactions and responsibilities.
• Work toward assigned performance targets and consistently maintain required metrics.

Skills

Customer service

English communication

Problem solving

Digital literacy

Education

2 years of college education

High School Graduate with relevant work experience

Tools

ChatGPT

Job description

Your Role

As a Customer Service Associate supporting our Online Shopping & E-Commerce account in Palayan, you’ll help customers navigate different order-related concerns and provide assistance throughout their shopping journey.

You’ll handle questions about orders, assist with return and refund concerns, and guide customers through the appropriate process when they need to send items back. You’ll also help customers make changes to or cancel their orders when applicable. By providing clear and timely assistance, you’ll help create a smooth customer experience and strengthen confidence in our services.

What You’ll Be Responsible For

• Stay up to date on product and service information, pricing, marketing initiatives, and promotional activities.




• Address customer questions and provide clear, accurate, and professional information regarding order-related concerns.




• Consistently meet established productivity, quality, and operational standards.




• Demonstrate the company’s core values in your day-to-day interactions and responsibilities.




• Work toward assigned performance targets and consistently maintain required metrics.

What You Need to Bring

• At least 2 years of college education, or High School Graduate with relevant work experience.




• Strong written and verbal English communication skills.




• Working knowledge of computers and basic digital tools.




• Good customer service skills combined with effective problem-solving abilities.




• Hands-on experience with AI tools such as ChatGPT, along with sound judgment when reviewing and validating AI-generated information.