Start Asap! Home Appliance Account | MAKATI

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary and incentives

HMO benefits

Paid time off and holidays

Night differential 20%

Job summary

Alorica Teleservices, Inc. is seeking a Technical Support - Home Appliance Account in Makati City. The role involves handling customer inquiries, troubleshooting home appliance issues, and providing clear, empathetic guidance to ensure customer satisfaction.

The position requires at least 3 months of international voice BPO experience and a Senior High School diploma. The team emphasizes fast-paced, customer-centric support and ongoing product knowledge updates.

Qualifications

• 3+ months BPO experience on an international voice account.
• Senior High School completion required (New/Old Curriculum).
• Strong problem-solving and analytical skills to resolve technical issues.
• Excellent communication and interpersonal skills to provide clear, empathetic support.
• Ability to thrive in a fast-paced, customer-centric environment.
• Passion for delivering exceptional customer service and contributing to company growth.

Responsibilities

• Respond to customer inquiries and troubleshoot issues related to home appliances.
• Provide step-by-step guidance to help customers resolve technical problems.
• Accurately document customer interactions and maintain detailed records.
• Stay up-to-date with product information and technical developments.
• Collaborate with cross-functional teams to resolve issues quickly.
• Contribute to continuous improvement of customer support processes.

Skills

BPO experience

Communication skills

Problem solving

Fast-paced environment

Interpersonal skills

Education

Senior High School

Job description

About the role

Join our dynamic team at Alorica Teleservices, Inc. and embark on an exciting journey as a Technical Support - Home Appliance Account. In this full-time role based in Makati City, Metro Manila, you will be responsible for providing top-notch technical support and assistance to our valued customers. Leverage your expertise in IT support to ensure the seamless operation of home appliances and deliver exceptional customer service.

What you'll be doing

• Respond to customer inquiries and troubleshoot issues related to home appliances

• Provide step-by-step guidance and support to help customers resolve technical problems

• Accurately document customer interactions and maintain detailed records

• Stay up-to-date with the latest product information and technical developments

• Collaborate with cross-functional teams to ensure effective and timely problem resolution

• Contribute to the continuous improvement of customer support processes and procedures

What we’re looking for

• Atleast 3 months BPO experience of international voice account

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)

• Strong problem-solving and analytical skills to identify and resolve complex technical issues

• Excellent communication and interpersonal skills to provide clear and empathetic support to customers

• Ability to work effectively in a fast-paced, customer-centric environment

• Passion for delivering exceptional customer service and a desire to contribute to the growth of the company

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment.

Some of the benefits you can enjoy include:

• Competitive salary and performance-based incentives

• Opportunities for career growth and development

• HMO benefits

• Paid time off and holidays

• Team-building activities and social events

• 20% Night Differential

About us

Alorica Teleservices, Inc. is a leading provider of customer service solutions, offering a wide range of services to businesses across various industries. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering our employees and fostering a collaborative and inclusive work culture.

Office Address:

2310 MJ PLAZA, Chino roces extension. Makati City (Near MRT Magallanes station)

Operational days:

Mondays to Fridays

Time:

10:00 am to 7:00 pm

Bring a valid I.D