Start asap! Customer Service Role - Insurance Account

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO benefits

Paid time off

Night differential

Job summary

ALORICA TELESERVICES, INC. in Makati City seeks a dedicated Customer Service Representative for its Insurance Account. This full-time role involves handling inquiries, processing policy applications, and guiding customers through claims with empathy and accuracy.

The ideal candidate has a strong customer service orientation, excellent English communication, and thrives in a fast-paced, target-driven environment. Competitive compensation, growth opportunities, and benefits are offered.

Qualifications

• Must have completed Senior High School (New Curriculum) or High School Graduate (Old Curriculum).
• Strong customer service orientation with the ability to provide exceptional, empathetic support.
• Proficient in English, both written and verbal communication.
• Comfortable working in a fast-paced, target-driven environment.
• Excellent problem-solving and critical thinking skills.
• Ability to work collaboratively in a team.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries regarding insurance products, policies, claims, and coverage details.
• Process policy applications, amendments, renewals, and cancellations accurately and efficiently.
• Assist customers with claims submissions and provide guidance throughout the claims process.
• Document customer interactions and transactions in the system with accuracy and attention to detail.
• Identify customer needs and offer appropriate insurance products and solutions.
• Escalate complex issues to supervisors or specialist teams when necessary.
• Maintain compliance with company policies, regulatory requirements, and quality standards.
• Achieve individual performance targets including call handling time, quality scores, and customer satisfaction metrics.
• Provide feedback and suggestions for service improvements.

Skills

Customer service orientation

English proficiency

Team collaboration

Problem solving

Thrives in fast-paced environment

Education

Senior High School completion

Job description

About us

Alorica Teleservices, Inc. is a leading provider of customer service solutions, dedicated to delivering exceptional support and service excellence across diverse industries. We pride ourselves on creating a dynamic work environment where our team members can thrive and grow whilst maintaining the highest standards of customer satisfaction. Our commitment to innovation and employee development has established us as a trusted partner for businesses seeking reliable and professional customer service operations.

About the role

We are seeking a dedicated and customer-focused Customer Service Representative to join our Insurance Account team on a full-time basis. This is an immediate start opportunity based in Makati City, Metro Manila. As a Customer Service Representative, you will be the vital link between our insurance clients and their customers, providing professional support, answering inquiries, processing requests, and resolving issues with efficiency and empathy. This role is essential to maintaining our high service standards and ensuring customer satisfaction for our insurance portfolio.

Key responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner

• Respond to customer inquiries regarding insurance products, policies, claims, and coverage details

• Process policy applications, amendments, renewals, and cancellations accurately and efficiently

• Assist customers with claims submissions and provide guidance throughout the claims process

• Document customer interactions and transactions in the system with accuracy and attention to detail

• Identify customer needs and offer appropriate insurance products and solutions

• Escalate complex issues to supervisors or specialist teams when necessary

• Maintain compliance with company policies, regulatory requirements, and quality standards

• Achieve individual performance targets including call handling time, quality scores, and customer satisfaction metrics

• Provide feedback and suggestions for service improvements

What we're looking for

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)

• Strong customer service orientation with the ability to provide exceptional, empathetic support

• Proficient in English, both written and verbal communication

• Comfortable working in a fast-paced, target-driven environment

• Excellent problem-solving and critical thinking skills

• Ability to work collaboratively in a team

What we offer

At Alorica Teleservices, Inc., we are committed to supporting the professional development and well-being of our team members. We offer competitive compensation and benefits including:

• Competitive salary and performance-based incentives

• Opportunities for career growth and development

• HMO benefits

• Paid time off and holidays

• Team-building activities and social events

• 20% Night Differential

Office Address:

7071 Techzone Building, Malugay st Makati City

Operational days: Mondays to Fridays

Time: 10:00 am to 6:00 pm

Bring a valid I.D