Technical Support Pro – Home Appliances (On-site Makati)

Alorica; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid time off

Team-building activities

20% Night Differential

Job summary

A leading customer service solutions provider in Makati is seeking a Technical Support Representative for their Home Appliance Account. In this role, you will provide exceptional technical assistance, resolve customer inquiries, and support the seamless operation of home appliances. Candidates should have at least a year of BPO experience, strong problem-solving skills, and a passion for customer service. The position offers competitive salary and opportunities for career growth.

Qualifications

• At least 1 year BPO experience in an international voice account.
• Strong problem-solving and analytical skills to identify and resolve complex issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries and troubleshoot issues related to home appliances.
• Provide step-by-step guidance and support to help customers resolve problems.
• Accurately document customer interactions and maintain detailed records.

Skills

Customer Service

English Language

Technical Skills

Problem-solving

Analytical Skills

Education

High School Graduate

Job description

A leading customer service solutions provider in Makati is seeking a Technical Support Representative for their Home Appliance Account. In this role, you will provide exceptional technical assistance, resolve customer inquiries, and support the seamless operation of home appliances. Candidates should have at least a year of BPO experience, strong problem-solving skills, and a passion for customer service. The position offers competitive salary and opportunities for career growth.