Start Asap! Customer Service Agent - Food Delivery Account

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO benefits

Paid time off

Holidays

Night differential 20%

Career development

Training and support

Collaborative culture

Job summary

Alorica Teleservices, Inc. in Makati City, Metro Manila, is seeking Customer Service Agents for a full-time role. You will handle inbound calls, answer questions, and guide customers through order status and product information to ensure a smooth experience.

We value clear communication, a positive attitude, and the ability to work in a fast-paced environment. The role offers competitive pay and opportunities for career development within a supportive team culture.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to communicate effectively with customers from diverse backgrounds.
• Positive, customer-focused attitude and desire to exceed expectations.
• Ability to work in a fast-paced, dynamic environment and adapt to change.

Responsibilities

• Answer inbound calls from customers and respond to inquiries, complaints, and requests in a professional manner.
• Provide accurate information about products, services, and order status.
• Resolve customer issues efficiently to ensure a positive experience.
• Collaborate with team members to maintain high-quality customer service.

Education

Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum)

Job description

About the role

We are currently seeking exceptional Customer Service Agents to join our dynamic team at Alorica Teleservices, Inc. in our Makati City, Metro Manila location. This is a full-time position, offering a competitive salary and the opportunity to be part of a thriving company culture.

What you'll be doing

• Answering inbound calls from customers and responding to inquiries, complaints, and requests in a professional and courteous manner
• Providing accurate information about products, services, and order status
• Resolving customer issues efficiently and effectively, ensuring a positive customer experience
• Collaborating with team members to ensure consistent and high-quality customer service

What we're looking for

• No Experience Required!
• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers from diverse backgrounds
• A positive, customer-focused attitude and a genuine desire to exceed customer expectations
• Ability to work in a fast-paced, dynamic environment and adapt to change

What we offer

At Alorica Teleservices, Inc., we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

• HMO benefits
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential
• Opportunities for career development and advancement
• Ongoing training and support to help you succeed
• A collaborative and inclusive company culture

Office Address:

2310 MJ PLAZA, Chino roces extension. Makati City (Near MRT Magallanes station)

Operational days: Mondays to Fridays
Time: 10:00 am to 7:00 pm

Bring a valid I.D