Home Appliance Tech Support - Makati (Night Diff)

ALORICA TELESERVICES, INC.; Makati; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary and incentives

HMO benefits

Paid time off and holidays

Night differential 20%

Job summary

Alorica Teleservices, Inc. is seeking a Technical Support - Home Appliance Account in Makati City. The role involves handling customer inquiries, troubleshooting home appliance issues, and providing clear, empathetic guidance to ensure customer satisfaction.

The position requires at least 3 months of international voice BPO experience and a Senior High School diploma. The team emphasizes fast-paced, customer-centric support and ongoing product knowledge updates.

Qualifications

• 3+ months BPO experience on an international voice account.
• Senior High School completion required (New/Old Curriculum).
• Strong problem-solving and analytical skills to resolve technical issues.
• Excellent communication and interpersonal skills to provide clear, empathetic support.
• Ability to thrive in a fast-paced, customer-centric environment.
• Passion for delivering exceptional customer service and contributing to company growth.

Responsibilities

• Respond to customer inquiries and troubleshoot issues related to home appliances.
• Provide step-by-step guidance to help customers resolve technical problems.
• Accurately document customer interactions and maintain detailed records.
• Stay up-to-date with product information and technical developments.
• Collaborate with cross-functional teams to resolve issues quickly.
• Contribute to continuous improvement of customer support processes.

Skills

BPO experience

Communication skills

Problem solving

Fast-paced environment

Interpersonal skills

Education

Senior High School

Job description

Alorica Teleservices, Inc. is seeking a Technical Support - Home Appliance Account in Makati City. The role involves handling customer inquiries, troubleshooting home appliance issues, and providing clear, empathetic guidance to ensure customer satisfaction.

The position requires at least 3 months of international voice BPO experience and a Senior High School diploma. The team emphasizes fast-paced, customer-centric support and ongoing product knowledge updates.