Specialist, Sales Support

CNX; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

CNX is seeking a Specialist, Sales Support in Makati City to coordinate with vendors, manage quotes, and maintain data integrity. The role focuses on confirming service availability, processing orders, and supporting senior staff to ensure smooth contract renewals.

The ideal candidate has at least 1 year of experience, proficient in Word/Excel, and strong communication via email, phone, and video. This on-site position requires handling confidential information and timely task prioritization.

Qualifications

• 1+ year of relevant working experience.
• Knowledge of Microsoft Word and Excel (can perform basic functions).
• Experience in administrative tasks and prioritizing deadlines.
• Experience following scripts and processes according to contractual agreements.
• Experience learning new technology and data.

Responsibilities

• Outbound calls with vendors and suppliers to confirm service availability.
• Maintain quote documentation with accurate pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure the integrity of client information is maintained in the database systems.
• Manage Excel (basic functions).
• Perform bookings (Purchase Order processing) and booking reconciliation.
• Grow skill and expertise to perform quality assurance and identify areas for improvement.
• Focus on customer needs and communicate with Senior Sales Support staff and management.
• Handle medium to high priority escalation items and escalate complex items to management.

Skills

MS Word

MS Excel

Email comms

Phone comms

Video comms

Confidential info

Administrative tasks

Deadline prioritization

Scripts & processes

Learning new tech

Vendor coordination

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title:

Specialist, Sales Support

Job Description

A primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.

You Have:

• 1+ year of relevant working experience
• Knowledge of Microsoft products including Word and Excel (can perform basic functions)
• Have necessary skills for email, phone and video communication
• Handle confidential information with complete integrity
• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
• Accustomed to identifying and recommending corrective action for moderately complex issues
• Experience following scripts and processes according to contractual agreements
• Experience learning new technology and data

You will:

• Outbound calls with vendors and suppliers to confirm service availability
• Maintain quote documentation with accurate pricing and configurations
• Prepare quotes for contract renewals
• Ensure the integrity of client information is maintained in the database systems
• Manage Excel (can perform basic functions)
• Perform bookings (Purchase Order processing) and booking reconciliation
• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
• Focus on customer needs and communicate with Senior Sales Support staff and management.
• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Maintain Knowledge Base Tools, including a CRM
• Identify and call out operational risks to management for review and considerationParticipate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time