Specialist, Sales Support

Concentrix; Makati; On-site; PHP 240,000 - 400,000; Full time

Job summary

Concentrix in Makati, Philippines seeks a Specialist, Sales Support to coordinate with vendors and confirm service availability. You will manage quotes, maintain pricing and CRM records, and support contract renewals with accurate data.

Grow expertise in Excel, CRM, and knowledge management while assisting senior staff and handling escalations with diligence and integrity.

Qualifications

• 1+ year of relevant working experience.
• Proficient in Word and Excel.
• Strong email, phone and video communication skills.

Responsibilities

• Outbound calls with vendors and suppliers.
• Maintain quote documentation with pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure client information integrity in databases.
• Manage Excel with basic functions.
• Perform bookings and PO processing.
• Identify areas for improvement and QA improvements.
• Align with customer needs and coordinate with senior staff.
• Handle medium to high priority escalations when needed.
• Maintain Knowledge Base Tools, including a CRM.
• Flag operational risks to management for review.

Skills

1+ year exp

MS Word

MS Excel

Communication skills

Data handling

Administrative tasks

CRM familiarity

Scripts adherence

Learning new tech

Tools

CRM

Word

Excel

Job description

Job Description

A primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.

Job Title

Specialist, Sales Support

Job Description

A primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.

You Have

• 1+ year of relevant working experience
• Knowledge of Microsoft products including Word and Excel (can perform basic functions)
• Have necessary skills for email, phone and video communication
• Handle confidential information with complete integrity
• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
• Accustomed to identifying and recommending corrective action for moderately complex issues
• Experience following scripts and processes according to contractual agreements
• Experience learning new technology and data

You Will

• Outbound calls with vendors and suppliers to confirm service availability
• Maintain quote documentation with accurate pricing and configurations
• Prepare quotes for contract renewals
• Ensure the integrity of client information is maintained in the database systems
• Manage Excel (can perform basic functions)
• Perform bookings (Purchase Order processing) and booking reconciliation
• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
• Focus on customer needs and communicate with Senior Sales Support staff and management.
• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Maintain Knowledge Base Tools, including a CRM
• Identify and call out operational risks to management for review and consideration
• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role