Specialist, Sales Support

Concentrix Philippines; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

Concentrix Philippines is seeking a Specialist, Sales Support in Makati to coordinate with vendors, prepare quotes, and manage service availability confirmations. The role emphasizes outbound outreach, documentation accuracy, and CRM utilization to support contract renewals and customer solutions.

Ideal candidates have at least 1 year of related experience, strong Microsoft Word/Excel skills, and the ability to follow scripts while handling confidential information with integrity.

Qualifications

• 1+ year of relevant working experience.
• Knowledge of Microsoft Word and Excel (basic functions).
• Email, phone and video communication skills.
• Handle confidential information with integrity.
• Experience in administrative tasks and prioritizing deadlines.
• Identifying and recommending corrective action for moderately complex issues.
• Following scripts and processes per contractual agreements.
• Experience learning new technology and data.

Responsibilities

• Outbound calls with vendors to confirm service availability.
• Maintain quote documentation with pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure client information integrity in databases.
• Manage Excel with basic functions.
• Perform bookings (Purchase Order processing) and reconciliation.
• Grow skill in QA and identify areas for improvement.
• Focus on customer needs and communicate with Senior Sales Support staff/management.
• Handle medium to high-priority escalations and escalate complex items to management.
• Maintain Knowledge Base Tools, including a CRM.
• Identify operational risks for management review.
• Participate in KMIP in daily activities.

Skills

Outbound calls

Communication skills

Email/phone/video communication

Data handling

Administrative tasks

Deadline prioritization

Script adherence

Vendor coordination

CRM knowledge

Learning new technology

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title:

Specialist, Sales Support

Job Description

A primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.

You Have:

• 1+ year of relevant working experience




• Knowledge of Microsoft products including Word and Excel (can perform basic functions)




• Have necessary skills for email, phone and video communication




• Handle confidential information with complete integrity




• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines




• Accustomed to identifying and recommending corrective action for moderately complex issues




• Experience following scripts and processes according to contractual agreements




• Experience learning new technology and data

You will:

• Outbound calls with vendors and suppliers to confirm service availability




• Maintain quote documentation with accurate pricing and configurations




• Prepare quotes for contract renewals




• Ensure the integrity of client information is maintained in the database systems




• Manage Excel (can perform basic functions)




• Perform bookings (Purchase Order processing) and booking reconciliation




• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement




• Focus on customer needs and communicate with Senior Sales Support staff and management.




• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration




• Maintain Knowledge Base Tools, including a CRM




• Identify and call out operational risks to management for review and consideration




• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Location:

PHL Makati City - SLC

Time Type:

Full time