Tier 1 Support Specialist

MicroSourcing; Pasig; On-site; PHP 468,720 - 502,200; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time‑off with cash conversion

Group life insurance

Competitive rewards

Job summary

MicroSourcing in Ortigas, Pasig, Metro Manila, Philippines is seeking a Tier 1 Support Specialist to provide exceptional client service. This role handles concerns, offers effective solutions, and educates customers on products and services in a remote, night‑shift setup.

Applicants should have at least two years of customer service experience, be proficient with Microsoft Office, and able to navigate various system tools. Two years of college education is required.

Qualifications

• Two years of college education
• At least two years of experience in client services or customer service in a similar role
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Comfortable navigating various system tools and platforms
• Strong verbal and written communication skills are required.

Responsibilities

• Provide exceptional service to existing clients by identifying concerns, offering effective solutions, and educating them on products and services.
• Track, monitor, and document all incoming client calls for accurate record-keeping.
• Collaborate with internal teams to investigate and resolve client issues, and contribute ideas for improving products and services.
• Maintain compatibility with the product database by developing a working knowledge of the current platform.
• Perform other related duties as assigned by management.

Skills

Verbal and written communication

Microsoft Office

Customer service

Education

Some college

Tools

CRM software

Job description

Position

Tier 1 Support Specialist

Location

Ortigas, Pasig, Metro Manila, Philippines

Work Setup & Shift

Work from Home (WFH) | Nightshift

Compensation

42,000-45,000 PHP per Month

Benefits

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Responsibilities

• Provide exceptional service to existing clients by identifying their concerns, offering effective solutions, and educating them on products and services.
• Track, monitor, and document all incoming client calls for accurate record‑keeping.
• Collaborate with internal teams to investigate and resolve client issues, and contribute ideas for improving products and services.
• Maintain compatibility with the product database by developing a working knowledge of the current platform.
• Perform other related duties as assigned by management.

Qualifications

• At least a minimum of two years of college education.
• At least two years of experience in client services or customer service in a similar role.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Comfortable navigating various system tools and platforms.
• Strong verbal and written communication skills are required.

EEO Statement

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide a space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.