Specialist, Sales Support

Convergys; Makati, Hinoba-an; On-site; PHP 268,000 - 357,000; Full time

Job summary

Convergys in Makati City, Philippines, is seeking a Specialist, Sales Support to coordinate with vendors, confirm service availability, and prepare quotes for contract renewals. The role emphasizes outbound communications, database accuracy, and adherence to contractual scripts and processes.

The candidate will handle bookings, perform basic Excel tasks, and escalate complex issues to management while supporting continuous improvement through KMIP-inspired activities.

Qualifications

• 1+ year of relevant working experience.
• Knowledge of Microsoft Word and Excel (basic functions).
• Skills for email, phone and video communication.
• Ability to handle confidential information with integrity.
• Experience in administrative tasks, organizing detailed materials, and prioritizing deadlines.
• Experience identifying and recommending corrective action for moderately complex issues.
• Experience following scripts and processes according to contracts.
• Experience learning new technology and data.

Responsibilities

• Make outbound calls to vendors and suppliers to confirm service availability.
• Maintain quote documentation with accurate pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure integrity of client information in databases.
• Manage Excel and perform basic functions.
• Process bookings (Purchase Orders) and booking reconciliation.
• Grow skills to perform quality assurance and identify improvement areas.
• Communicate customer needs to Senior Sales Support and management.
• Handle medium to high priority escalations; escalate complex items as needed.
• Maintain Knowledge Base Tools and a CRM.
• Identify operational risks for management review.

Skills

1+ year exp

MS Word & Excel

Email/Phone/Video comms

Confidentiality

Admin tasks & organization

Problem solving

Scripts & processes

Learning new tech/data

Tools

Microsoft Word

Microsoft Excel

Job description

## Specialist, Sales SupportApply: PHL Makati City - SLC: Full time: Posted Today: R1763029Job Title:Specialist, Sales SupportJob DescriptionA primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.**You Have:*** 1+ year of relevant working experience* Knowledge of Microsoft products including Word and Excel (can perform basic functions)* Have necessary skills for email, phone and video communication* Handle confidential information with complete integrity* Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines* Accustomed to identifying and recommending corrective action for moderately complex issues* Experience following scripts and processes according to contractual agreements* Experience learning new technology and data**You will:*** Outbound calls with vendors and suppliers to confirm service availability* Maintain quote documentation with accurate pricing and configurations* Prepare quotes for contract renewals* Ensure the integrity of client information is maintained in the database systems* Manage Excel (can perform basic functions)* Perform bookings (Purchase Order processing) and booking reconciliation* Grow skill and expertise to perform quality assurance and begin to identify areas for improvement* Focus on customer needs and communicate with Senior Sales Support staff and management.* Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration* Maintain Knowledge Base Tools, including a CRM* Identify and call out operational risks to management for review and consideration* Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to roleLocation:PHL Makati City - SLCLanguage Requirements:Time Type:Full time