Specialist Sales Support

Concentrix; Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

Concentrix in Makati is seeking a Specialist, Sales Support to coordinate with vendors and suppliers, confirm service availability, and prepare quotes for contract renewals. You will manage Excel data, maintain client information in CRM, and handle bookings, while ensuring data integrity and process compliance.

This role requires strong communication and task organization in a busy support environment. Join a team focused on reliability and customer support, with opportunities to grow in quality

Qualifications

• 1+ year of relevant working experience in support or administrative roles.
• Proficient with Microsoft Word and Excel for basic tasks.
• Effective email, phone and video communication skills.
• Ability to handle confidential information with integrity.
• Experience organizing detailed work materials and meeting deadlines.
• Able to identify and suggest corrective actions for moderately complex issues.
• Follows scripts and processes per contractual agreements.
• Willingness to learn new technology and data handling.

Responsibilities

• Outbound calls with vendors to confirm service availability.
• Maintain quote documentation with accurate pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure client information integrity in database systems.
• Manage Excel with basic functions.
• Handle bookings and PO processing; reconcile postings.
• Grow expertise to support quality assurance and improvements.
• Prioritize customer needs and coordinate with senior staff.
• Escalate high-priority issues to management as needed.
• Maintain Knowledge Base and CRM usage.
• Identify operational risks and communicate for review.
• Participate in KMIP daily activities as relevant.

Skills

1+ year experience

MS Word and Excel

Email/Phone/Video comms

Handle confidential information

Administrative tasks

Identify corrective actions

Follow scripts & processes

Learn new technology/data

Tools

CRM

Excel

Job description

Job Title:

Specialist, Sales Support

Job Description

A primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.

You Have:

• 1+ year of relevant working experience
• Knowledge of Microsoft products including Word and Excel (can perform basic functions)
• Have necessary skills for email, phone and video communication
• Handle confidential information with complete integrity
• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
• Accustomed to identifying and recommending corrective action for moderately complex issues
• Experience following scripts and processes according to contractual agreements
• Experience learning new technology and data

You will:

• Outbound calls with vendors and suppliers to confirm service availability
• Maintain quote documentation with accurate pricing and configurations
• Prepare quotes for contract renewals
• Ensure the integrity of client information is maintained in the database systems
• Manage Excel (can perform basic functions)
• Perform bookings (Purchase Order processing) and booking reconciliation
• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
• Focus on customer needs and communicate with Senior Sales Support staff and management.
• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Maintain Knowledge Base Tools, including a CRM
• Identify and call out operational risks to management for review and consideration
• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Location:

PHL Makati City - SLC

Time Type:

Full time