Specialist - People Operations

Weareams; Manila; Hybrid; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Hybrid work model

Volunteer day

Flexible work arrangements

ERGs

Job summary

AMS is seeking a Specialist - People Operations to deliver operational HR support, improve HR processes, and enhance the employee and manager experience. The role involves documenting processes, handling inquiries, and ensuring compliance while supporting a global team.

The successful candidate will join a diverse, inclusive environment with a hybrid work model, onsite presence 2x per month, and opportunities to grow with a leading talent solutions organization.

Qualifications

• Strong client-facing and stakeholder management skills.
• Prior HR or People Operations experience is advantageous but not required.
• Proven experience managing operational processes with high accuracy and attention to detail.
• Ability to own assigned process areas and ensure service delivery standards.

Responsibilities

• Maintain accurate and up-to-date documentation of HR processes and policies, including SharePoint and system pages.
• Respond to all incoming queries via telephone or email within SLA; escalate when necessary.
• Own workload distribution and support team members with prioritisation.
• Complete and oversee internal and external HR reports (regular and ad hoc).
• Act as SME for complex queries and escalations.
• Review allocated HR administrative processes with Team lead and Principal for efficiency and compliance.
• Communicate changes to HR processes within the HR Team and wider business.

Skills

Client-facing skills

Stakeholder management

HR operations

Attention to detail

Process improvement

Global shift readiness

Onsite coordination

Tools

SharePoint

Job description

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

What if your skills mattered more than your job title?

At AMS, we're building teams that are curious, collaborative, and committed to doing great work. We're looking for a Specialist - People Operations who enjoys learning and values teamwork. If you're good at delivering operational HR support, improving HR processes, and enhancing the overall employee and manager experience through effective people operations services and excited to grow in a supportive environment, you might be exactly who we're looking for.

Key Accountabilities

• Maintain accurate and up-to-date documentation of HR processes and policies, including SharePoint and system pages and version-controlled documentation. Pro-actively recommend improvements in processes and procedures.
• Professionally respond to all assigned incoming queries via telephone or email within the required SLA response time and elevate when necessary.
• Take ownership of workload distribution and supporting team members with prioritisation where required, e.g., training new Team Members.
• Complete and oversee internal and external HR reports (both regular and ad hoc).
• Act as SME for complex queries and escalations.
• Work with Team lead and Principal to review allocated HR administrative processes to create greater efficiencies and ensure legal compliance.
• Communicate changes to HR processes within the HR Team and wider business.

Skills & Requirements

• Strong client-facing and stakeholder management skills, with the ability to build and maintain effective working relationships.
• Prior HR or People Operations experience is advantageous but not required.
• Proven experience managing operational processes, transactions, and administrative activities with a high degree of accuracy and attention to detail.
• Ability to own assigned process areas and ensure service delivery standards and timelines are consistently met.
• Willingness to work a global shift schedule, including mid-shift (EMEA) and Americas shift as business needs require.
• Willingness to work onsite 2x per month.

Why AMS?

At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
• A competitive reward and benefits package
• Flexibility in how and where you work
• Hybrid model

Our statement

We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.