Client Services Manager

Alexander Mann Solutions (HK) Limited; Manila; Hybride; PHP 670 000 - 1 339 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Growth opportunities

Employee resource groups

Résumé du poste

AMS is seeking a Client Services Manager to drive the function's commercial and people strategies while leading and managing teams to meet contractual service commitments and quality standards.

You will support the Senior Manager/Client Services Director in developing talent, driving operational excellence, and delivering business outcomes in a collaborative environment. This role emphasizes growth, teamwork, and client success.

Qualifications

• Strong leadership and operational management skills.
• Ability to develop and empower teams by providing the necessary tools, training, and support.
• Excellent stakeholder management and communication skills.

Responsabilités

• Execute people strategy across team span focusing on hiring, development, wellbeing, engagement, and retention.
• Lead, coach, and develop direct reports with a focus on tangible outcomes and career pathways.
• Conduct quarterly performance appraisals and manage delivery, compliance, and finance.

Connaissances

Leadership

People management

Stakeholder management

Description du poste

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to delivering exceptional results. We’re looking for a Client Services Manager who is passionate about continuous learning, values teamwork, and thrives in a collaborative environment.

In this role, you will support the Senior Manager/Client Services Director in driving the function’s commercial and people strategies, while leading and managing teams to consistently meet contractual service commitments and quality standards.

If you’re a collaborative leader who enjoys developing people, driving operational excellence, and contributing to business success, we’d love to hear from you. Join us at AMS and grow your career in a supportive environment where your contributions make a difference!

Key Accountabilities

• Execute people strategy across team span focussing on hiring, development,
  wellbeing, engagement, and retention.
• Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on
  tangible outcomes, talent development and provision of destination career pathways
• Team 121's, coaching and development sessions and skip level meetings as appropriate
• Support and where appropriate lead team meetings & engagement activity
• Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
• Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs
• Delivery Management/Performance, Compliance and Finance
• Responsible for scaling up/down the teams to ensure delivery against target and
  budget.
• Input in to, and action, account budget and reforecast processes to align team
  structures and performance outcomes with demand plans and client account strategy
• Responsible for ensuring team understands the account’s commercial model, and
  their role in helping achieve its strategic priorities and KPI targets
• Weekly Capacity reviews - workload, risks, challenges, win themes
• Accountable for accurate and timely reporting of operational performance from both
  an AMS and client perspective. Adopt all new reporting toolkits to accurately manage
  team capacity, workload allocation, funnel metrics and outputs. Weekly review of
  performance trends including follow up conversations with DR's and key internal
  stakeholders

Skills & Requirements

Strong leadership and operational management skills, with the ability to drive commercial and people strategies while ensuring contractual service delivery and quality standards are consistently met.

Ability to develop and empower teams by providing the necessary tools, training, and support to attract, source, and engage top talent while delivering an exceptional candidate and client experience.

Excellent stakeholder management and communication skills, with the ability to build trusted partnerships with client recruiters, hiring managers, and senior leadership, while serving as the primary escalation point for day-to-day operational issues.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
• A competitive reward and benefits package
• Flexibility in how and where you work
• Hybrid model

*Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.