Team Leader – Recruitment Administration

Alexander Mann Solutions (HK) Limited; Manila; Híbrido; PHP 1.200.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth and development

Hybrid model

Volunteer day

Competitive reward and benefits

Flexibility in where you work

Descripción de la vacante

AMS is seeking a Team Leader – Recruitment Administration to oversee a cross‑functional admin team, drive service quality, and partner with clients to deliver recruitment support across cultures. You will mentor administrators, manage performance, and ensure SLAs while fostering an inclusive environment.

This role offers a hybrid working model with opportunities to grow within a global talent solutions provider that values collaboration, accountability, and impact.

Formación

• Experience leading a cross-functional team with performance management and coaching.
• Experience managing direct client relationships and identifying risks/opportunities.
• Excellent written and spoken English; additional languages helpful as required.
• Proven track record of introducing process improvements.

Responsabilidades

• Oversee administration service delivered by the team to meet targets and SLAs.
• Mentor administrators to deliver services and strengthen partnerships.
• Provide pastoral care and maintain team morale in an inclusive environment.
• Lead induction, objectives, performance reviews and succession planning.
• Maintain regular communication via 1:1s and virtual team sessions; escalate issues.

Conocimientos

Cross-functional leadership

Client relationship management

English business communication

Process innovation

Descripción del empleo

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Team Leader – Recruitment Administration who enjoys learning and values teamwork. If you’re good at leadership, stakeholder partnering, and recruitment administration, and excited to grow in a supportive environment, you might be exactly who we’re looking for.

Key Accountabilities

• Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process.
• Providing oversight of administration service managed by the team as guardians of quality and experience.
• Mentoring administrators to deliver administration services and drive strong internal and external partnerships.
• Providing pastoral care maintaining team morale and wellbeing, working in an inclusive environment
• Responsibility for induction, objective setting, performance management, development and succession planning for the team
• Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions
• Acting as an escalation point between administrators and Managers
• Ensuring the administration service is delivered in line with contractual obligations and client service level agreements.
• Reviewing demand forecasts, ensuring team is on target and capacity is managed.
• Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks
• Lead continuous improvement of existing services and support with new wins, scope expansion and transformation.
• Create strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service.

Skills & Requirements

• Experience leading and managing a cross functional team, including performance and underperformance management – capable to give constructive feedback, lead productive team meetings and one to ones or coaching sessions.
• Experience of managing direct client relationships - capable to appraise risks and opportunities in client’s demands, new solutions, process changes.
• Effective English business communication skills, written and oral, plus any client specific languages as required.
• Experience in identifying and introducing process innovations.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
• A competitive reward and benefits package*
• Flexibility in how and where you work*
• Hybrid model

*Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.