Specialist-Desktop Support
Sokoni Kwetu Limited
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Sagility, Manila-based division, is seeking a Specialist-Desktop Support to provide remote IT technical support for US and Philippines locations. You will ensure end-user devices, printers, IP phones and software remain functional, handling tickets and rapid problem resolution.
Responsibilities include troubleshooting hardware/software, deploying updates, and supporting a productive computing environment for remote users. The role requires strong communication and customer service skills.
Qualifications
- Experience providing remote IT support to end users.
- Familiar with hardware devices like computers, printers and IP phones.
- Strong communication and customer service skills.
Responsibilities
- Provide remote IT technical support for US and Philippines locations.
- Maintain functional hardware and software assets for end users.
- Troubleshoot computers, printers, IP phones and related software.
Skills
Tools
Job description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Desktop Support Specialist role is to provide Remote Assistance forms of IT Technical Support for our overseas locations in United States and Philippines. The Desktop Support Specialist role serves to support the organization’s ability to maintain a productive end-user technology environment by ensuring that all provided hardware and software assets are fully functional. This position will provide technical support for equipment such as computers, printers and IP phones along with associated software components.
Originally posted on Himalayas
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
